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Terms of Service

The terms that govern your use of stralynxsolutions.com.au and our services.

Last updated: 18 May 2026

These Terms of Service ("Terms") govern your access to and use of the stralynxsolutions.com.au website and any services provided by Stralynx Solutions ("Stralynx", "we", "us", or "our"). By accessing the website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of terms

By using our website or engaging us for services, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms, and agree to be bound by them. If you do not agree, do not use the website or our services.

2. Services

Stralynx provides consulting, design, development, and ongoing optimisation services related to AI agents, business automation, websites, SEO, paid advertising, and related digital marketing services. The specific scope of any engagement will be documented in a separate Statement of Work or Service Agreement.

Information on this website is provided for general informational purposes and does not constitute professional advice. Always consult a qualified professional for advice specific to your situation.

3. Payment terms

Project fees, retainer fees, and any other payment obligations will be set out in the applicable Statement of Work or Service Agreement. Unless otherwise stated:

  • Project deposits are payable on agreement and are non-refundable
  • Milestone payments are payable as set out in the Statement of Work
  • Ongoing retainer fees are invoiced monthly in advance
  • All prices are quoted in Australian Dollars (AUD) and exclude GST unless stated
  • Invoices are payable within 14 days of issue unless otherwise agreed

Late payments may incur interest at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic) or successor legislation, applied to any overdue balance from the date payment was due.

4. Refund policy

Refunds are not generally provided once work has commenced. If we are unable to complete agreed deliverables due to our fault, we will refund any unearned portion of fees paid in advance. Disputes about specific deliverables will be resolved in accordance with the dispute resolution provisions of the relevant Statement of Work.

5. Intellectual property

Subject to full payment of fees, ownership of project-specific deliverables (such as custom website code, custom workflows, and bespoke designs created for you) transfers to you on final delivery and acceptance. We retain ownership of our pre-existing intellectual property, including templates, frameworks, internal tools, and methods.

We may showcase non-confidential aspects of completed work in our portfolio and marketing materials. If you require complete confidentiality, please notify us in writing before work begins.

6. Confidentiality

We treat your business information as confidential and only use it for the purpose of delivering agreed services. We sign mutual NDAs as standard for any engagement involving sensitive data.

7. Third-party services

Many of our services integrate with third-party platforms (e.g., HubSpot, Cliniko, AgentBox, Google, Meta). You are responsible for maintaining your own accounts with these providers, complying with their terms of service, and paying any fees they charge directly.

8. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to our services is limited to the fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect, special, consequential, or incidental damages, including loss of profits, loss of data, business interruption, or loss of goodwill, whether arising from breach of contract, negligence, or otherwise.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

9. Governing law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising out of or relating to these Terms or our services is subject to the exclusive jurisdiction of the courts of Queensland.

10. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via our website with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, contact us at: