Privacy Policy
How Stralynx Solutions collects, uses, stores, and protects your personal information.
Stralynx Solutions ("Stralynx", "we", "us", or "our") is committed to protecting the privacy of personal information we collect, hold, use, and disclose. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect and hold the following types of personal information:
- Identification details (name, business name, position)
- Contact information (email address, phone number, postal address)
- Communications you send us via forms, email, or phone
- Technical information about your visit (IP address, browser type, pages visited, referring URL)
- Information about your business, workflows, and systems where you choose to share it during a strategy call or engagement
2. How we collect information
We collect personal information directly from you when you:
- Submit an enquiry, contact form, or newsletter signup on our website
- Book a strategy call or engage us for work
- Email, call, or message us directly
- Subscribe to our newsletter
- Browse our website (technical information collected automatically via cookies and analytics)
3. How we use your information
We use personal information for the following purposes:
- Responding to enquiries and providing requested information
- Delivering services we have been engaged to provide
- Sending newsletters and marketing communications (only with your consent)
- Improving our website, services, and customer experience
- Complying with our legal and regulatory obligations
4. How we store and protect information
Personal information is stored on secure infrastructure with industry-standard encryption in transit and at rest. We use Australian-residency hosting where available and reputable international providers (e.g., AWS, Google Cloud, Cloudflare) where they offer better security and reliability characteristics.
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or de-identify it.
5. Sharing your information
We do not sell personal information. We may share personal information with:
- Service providers who help us deliver services (e.g., email platforms, CRM, hosting providers) under appropriate contractual obligations
- Professional advisers (e.g., legal, accounting) where necessary
- Law enforcement or regulators when required by law
6. Cookies and analytics
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and (if applicable) deliver targeted advertising. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.
We use Google Analytics 4 for aggregated, anonymised traffic analysis, and may use additional analytics or advertising tools (e.g., Meta Pixel) on specific landing pages where they support active campaigns.
7. Your rights
Under the Privacy Act, you have the right to:
- Request access to personal information we hold about you
- Request correction of personal information that is inaccurate, out of date, or incomplete
- Request that we stop sending you direct marketing communications
- Lodge a complaint about our handling of your personal information
To exercise any of these rights, contact us using the details below.
8. Overseas disclosure
Some of our service providers and technology platforms operate from overseas, including the United States and European Union. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it in accordance with the APPs or equivalent protections.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact us
For privacy enquiries, requests, or complaints, contact our Privacy Officer:
- Email: info@stralynxsolutions.com.au
- Phone: +61 481 817 402
- Post: Stralynx Solutions, Brisbane, QLD, Australia
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.