Tenant maintenance calls overwhelming the team
Friday 4pm: ten maintenance calls in the last hour. No PM has time to triage. Tenants wait, then escalate to owners.
Property Management
AI Agents & Automation for Property Management
Automate tenant enquiries, maintenance requests, and inspection bookings — so your team can manage more properties without the burnout.
15-min call
Free pilot available
Australian-built
The Reality
The four things eating your week.
Inspection scheduling chaos
Routine inspections, entry condition reports, ingoings, outgoings. Booking them is a part-time job for one person.
Slow response times causing tenant complaints
Tenant SMS sat for 3 days. Tribunal email landed in PM's inbox. Owner is furious. All avoidable with auto-triage.
Owner reporting consuming hours per week
Each owner wants a weekly update. With 100 owners that's 30+ hours. Most PMs simply skip it. Owners notice.
What We Build
Six use cases purpose-built for property management.
Tenant maintenance triage and dispatch
Tenant reports issue → AI classifies urgency → routine logged in PM software → urgent auto-dispatched to approved tradies.
Automated inspection booking and reminders
Routine, entry, exit, special-purpose inspections — booked, confirmed, and reminded automatically based on lease dates.
After-hours emergency routing
Burst pipes, no power, lockouts — triaged 24/7. Routine queued for morning, emergencies dispatched immediately with full audit.
Lease renewal automation
90/60/30-day renewal nudges to tenants and owners with rental review data and renewal terms pre-filled.
Owner update and reporting automation
Weekly summary of inspections, maintenance, rent received, arrears, and any incidents — auto-generated and sent.
Arrears follow-up sequences
Day 1, day 3, day 7 escalating arrears messages with payment links — keeping you compliant and tenants on track.
Tools We Integrate With
Connects to the software you already run.
Property Me
PropertyTree
Console
Rex PM
Inspection Manager
Maintenance Manager
Sample Workflow
A typical enquiry, end to end — without your team touching it.
Tenant reports issue
AI triages urgency
Tradie dispatched
Owner notified
Job tracked
Inspection scheduled
Pricing
Transparent, fixed-price builds. No surprises.
Indicative starting prices. Final scope and pricing confirmed after the free strategy call.
Starter
Starts from
$2,800
Maintenance triage AI
- AI agent for tenant maintenance enquiries
- PropertyMe / PropertyTree / Console integration
- Urgency classification logic
- Tradie dispatch on approved list
- 30 days of post-launch refinement
Growth
Starts from
$6,500
Full tenant + owner automation
- Everything in Starter
- Inspection booking automation
- Owner weekly reporting automation
- Lease renewal nudge sequences
- Arrears follow-up automation
- 90 days of weekly optimisation
Scale
Starts from
$12,500
Multi-office + 24/7 emergencies
- Everything in Growth
- Multi-office routing logic
- 24/7 emergency triage with on-call routing
- Custom inspection types + workflows
- Owner portal integration
- 12 months managed optimisation
Questions
Common questions from property management operators.
Yes. Property Me, PropertyTree, Console, and Rex PM all integrate. We log maintenance jobs, attach photos and recordings, update inspection statuses, and sync owner / tenant communications directly into the platform.
Urgency rules are co-designed with your office during build (categories like "no hot water", "burst pipe", "no power", "broken lock"). Anything urgent routes to the on-call PM with full context; routine gets queued and acknowledged.
No — disputes always route to a human PM. The AI handles factual capture (lease details, payment history, communication log) and structures the conversation so a PM can step in fully briefed.
Yes, against your approved tradie list with per-trade rules (e.g., "use approved plumber X for properties in postcode 4000"). Cost thresholds requiring owner approval are also handled automatically.
Yes. Each owner gets a configurable weekly summary, plus event-based notifications (maintenance approved, inspection completed, lease renewed, arrears triggered). Frequency and detail level are per-owner customisable.
All conversations are logged with timestamps, supporting QCAT/VCAT/NCAT evidence if needed. Tenant communications meet state-specific notification requirements (entry notices, breach notices, etc.) with proper formatting.