Phones constantly engaged in peak hours
Monday 8am chaos. Engaged tone for 20 minutes. Patients give up. Your DNA appointment slot stays empty.
Medical Practices
AI Agents & Automation for GP and Medical Practices
Reduce reception load, capture every patient enquiry, and automate recalls — without compromising compliance.
15-min call
Free pilot available
Australian-built
The Reality
The four things eating your week.
Repeat prescriptions eating reception time
Each repeat-script request is a 4-minute interaction. 60 requests a day. That's half a reception FTE — every day.
Recall campaigns running manually
Care-plan reviews, mental-health plans, immunisations. Manual recalls miss 30%+. Each miss is lost funding and worse outcomes.
After-hours triage in the dark
Worried parent at 11pm doesn't know if it's ED or wait-until-morning. AI triage gives a safe answer and books accordingly.
What We Build
Six use cases purpose-built for medical.
AI chat agent for patient enquiries
Captures appointment requests and patient questions, applies practitioner / length / urgency logic, and routes them into Best Practice, Medical Director, or HotDoc for reception to confirm.
Repeat prescription request automation
Patient requests script, system checks last appointment + script type, queues for GP approval with one-click sign-off.
Recall and reminder workflows
GP management plans, immunisations, 75+ health assessments — recalls sent automatically with rebooking links.
New patient intake automation
Demographic capture, medical history, current meds, Medicare details — all collected before the first appointment.
After-hours triage with escalation
Symptom-based triage routes to ED guidance, on-call doctor, or next-available appointment — with full audit trail.
Bulk-billing eligibility pre-screening
Concession card check, age check, and item-number guidance before the patient sits down — saving billing rework.
Tools We Integrate With
Connects to the software you already run.
Best Practice
Medical Director
Genie
Pracsoft
HotDoc
HealthEngine
Sample Workflow
A typical enquiry, end to end — without your team touching it.
Patient calls
AI chat agent responds
Urgency triaged
PMS booking made
SMS confirmation
Recall queued
Pricing
Transparent, fixed-price builds. No surprises.
Indicative starting prices. Final scope and pricing confirmed after the free strategy call.
Starter
Starts from
$2,500
Single AI agent
- Branded AI chat agent for patient enquiries
- Best Practice / Medical Director / HotDoc integration
- SMS confirmation + 24-hour reminder
- Standard knowledge base + opening hours
- 30 days of post-launch refinement
Growth
Starts from
$6,500
Practice-wide automation stack
- AI chat agent for patient enquiries
- PMS + HotDoc / HealthEngine integration
- Repeat-script request handling
- Recall automation (GP management, immunisation)
- After-hours triage with escalation logic
- 90 days of weekly optimisation
Scale
Starts from
$11,500
Multi-location + multi-practitioner
- Everything in Growth
- Multi-location routing
- Practitioner-specific booking logic
- New patient intake automation
- Bulk-billing pre-screening
- 12 months managed optimisation
Questions
Common questions from medical operators.
Yes. We build to RACGP digital practice standards and AHPRA advertising guidelines, with sign-off from your principal GP before launch. We never make clinical recommendations — the AI gathers and routes, your team decides.
All conversations are encrypted in transit and at rest. We support Australian data residency, work with hospital-grade providers, and sign your standard DPAs. PHI never leaves your controlled environment.
The triage logic uses clinically-derived urgency rules co-designed with your team — never freeform AI judgement on emergencies. Anything ambiguous routes to a human immediately with full conversation context.
Best Practice, Medical Director, Genie, Pracsoft, HotDoc, and HealthEngine are all supported. Some integrate natively, others via middleware. We confirm during discovery and never start work without proven feasibility.
The agent can confirm concession status, explain bulk-billing eligibility, surface gap fees, and pre-flag complex item-number scenarios for your billing team — reducing rework downstream.
Yes. Each practitioner gets a configured booking profile (special interests, appointment lengths, accepted urgency levels). Multi-location practices get routing logic based on patient location and practitioner availability.