AI chat agent
Captures patient enquiries from the website 24/7 — books cleaning, whitening, and check-up appointments straight into Cliniko, flags urgency and emergencies for the duty practitioner.
Dental — Demo Workflow
Dental Clinic — 24/7 Front-Desk Automation Demo
A demo workflow showing how a multi-chair dental clinic could capture every after-hours enquiry, slash no-shows, and book recalls automatically.
The Challenge
The starting state.
A 5-chair clinic running on Cliniko has reception overwhelmed during appointments. Around 30% of after-hours calls go to voicemail. No-shows hover at 12%. Recall campaigns are run manually — when there's time, which is never.
What We Built
Six automations, one integrated system.
Reminder sequences
SMS + email reminders at 7 days, 24 hours, and 2 hours pre-appointment with one-tap reschedule.
Recall automation
6-month cleaning recalls and treatment recalls running automatically with personalised messaging.
Cliniko integration
Bi-directional sync with Cliniko — bookings, patient records, treatment plans all stay in one place.
Performance dashboard
Live metrics: calls handled, bookings made, no-show rate, recall response rate.
Sample Workflow
An enquiry, end to end.
Patient calls
AI chat agent
Cliniko booking
SMS confirmation
Reminder queue
Recall scheduled
Expected Results
What this system is designed to deliver.
Projected outcomes based on industry benchmarks. Real numbers confirmed during pilots.
Tools Used
The stack behind this build.
Cliniko
Twilio
ElevenLabs
Google Calendar
Make
HubSpot